Ahead of the launch of the Galaxy Fold planned for this Friday, September 6 in South Korea, Samsung sent out an email to U.S. customers who pre-ordered its $2,000 folding smartphone last spring to announce its decision to cancel it.
“Ensuring that you have the best possible experience with this revolutionary new technology is our top priority,” said Samsung in the cancellation email sent out to customers on Thursday, September 5. “We are taking the time to rethink the entire customer experience – from purchase to unboxing, to post-purchase service – so in the meantime, we have, regrettably, decided to cancel your existing pre-order. While not an easy decision to make, we believe this is the right thing to do.”
M. Brandon Lee | THIS IS TECH TODAY@thisistechtoday
So Samsung canceled my pre-order for the Samsung Galaxy Fold…at least they gave me a $250 credit for anything on their store. That is admittantly quite generous.
I guess I should rejoin the pre-order queue.
1404:00 PM – Sep 5, 2019Twitter Ads info and privacy30 people are talking about this
However, Samsung did offer a generous $250 store credit to all the customers who had their pre-orders canceled “as a token of our appreciation for your patience.”
Last June, AT&T canceled all the pre-orders for Samsung’s foldable phone, refunding customers and adding a $100 gift card.
A month earlier, Best Buy canceled its customers pre-orders but didn’t offer any compensation for the cancelation. More
Jeb Su Contributor Enterprise & Cloud Forbes
