Forbes: Samsung Cancels All Galaxy Fold Foldable Phone Pre-Orders In The U.S., Offers A $250 Store Credit As Compensation

Ahead of the launch of the Galaxy Fold planned for this Friday, September 6 in South Korea, Samsung sent out an email to U.S. customers who pre-ordered its $2,000 folding smartphone last spring to announce its decision to cancel it.

Samsung decided to cancel all the pre-orders for the Galaxy Fold in the U.S., just a day before relaunching the device in South Korea. (Photographer: Jeenah Moon) © 2019 BLOOMBERG FINANCE LP
Samsung decided to cancel all the pre-orders for the Galaxy Fold in the U.S., just a day before relaunching the device in South Korea. (Photographer: Jeenah Moon) © 2019 BLOOMBERG FINANCE LP

Ahead of the launch of the Galaxy Fold planned for this Friday, September 6 in South Korea, Samsung sent out an email to U.S. customers who pre-ordered its $2,000 folding smartphone last spring to announce its decision to cancel it.

“Ensuring that you have the best possible experience with this revolutionary new technology is our top priority,” said Samsung in the cancellation email sent out to customers on Thursday, September 5. “We are taking the time to rethink the entire customer experience – from purchase to unboxing, to post-purchase service – so in the meantime, we have, regrettably, decided to cancel your existing pre-order. While not an easy decision to make, we believe this is the right thing to do.”

M. Brandon Lee | THIS IS TECH TODAY@thisistechtoday

So Samsung canceled my pre-order for the Samsung Galaxy Fold…at least they gave me a $250 credit for anything on their store. That is admittantly quite generous.

I guess I should rejoin the pre-order queue.

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However, Samsung did offer a generous $250 store credit to all the customers who had their pre-orders canceled “as a token of our appreciation for your patience.”

Last June, AT&T canceled all the pre-orders for Samsung’s foldable phone, refunding customers and adding a $100 gift card.

A month earlier, Best Buy canceled its customers pre-orders but didn’t offer any compensation for the cancelation. More

Jeb Su

Jeb Su Contributor Enterprise & Cloud Forbes